Not too long ago, my daughter lost her cell-phone. Like any reasonable person, she assumed that she had left it at a friend’s house, or at home or in her other purse. So she didn’t tell us for two days.
Days in which the person who found her phone racked up over $500 worth of phone calls to an island in the Caribbean.
Frantic calls to our carrier (T-Mobile) were fruitless, the policeman who accepted our report was pessimistic, and the fine print of our cellular service contract (which of course we never read) was unambiguous – we were responsible for any charges incurred up to the point at which we notified our carrier that the phone had been lost. Sorry.
Off I went to the web, and after a fair amount of searching, found nothing other than a lot of wailing and gnashing of teeth by cellphone customers like ourselves, and no advice from anyone other than to just pay the bill.
Undaunted, I scoured T-Mobile’s site and finally determined that, according to our contract, we could ask that our case go to arbitration. This request had to be in writing, of course, using the proper form letters, which were to be sent to both to theT-Mobile and the AAA (American Arbitration Association), along with a check to the AAA for for our portion of the arbitration fee ($25).
I was prepared to offer the arbitrators that we would pay the actual costs to T-Mobile for putting through those calls through, which I was sure was pennies on the dollar compared to what they were asking from us. But I felt I could effectively argue that T-Mobile should not be permitted to profit from thievery.
Mr. TBTAM sent those letters right off.
About 2 weeks later, we received a letter from T-Mobile informing us that they had recieved our letter, but that we still had to pay the charges. Still not a word from the AAA…
Then one night about two weeks later, we received a phone call from T-Mobile.
In studying our calling pattern, they said, they noted that we had never made any long distance calls on that phone before the phone was lost. (Of course, they could have figured that out when all this started…) And although I am not permitted to divulge the terms of what they offered us, let’s just say we felt entirely vindicated.
And last week, the icing on then cake – The AAA sent us our $25 check back!
So why, you ask, did T-Mobile suddenly change their mind?
The letter we received from AAA the next day answered the question. You see, it turns out that the AAA charges T-Mobile a whole lot of money for their arbitration services – in our case, $975 to be exact. Since our disputed bill was less than that, it did not pay T-Mobile to go to arbitration. Of course, T-Mobile knew that all along, but kept it to themselves, all the while continuing to demand that we pay the charges. I’m sure that most folks give up and pay the darned bill out of frustration, and T-Mobile counts on that. So they continued to stonewall until you go through the necessary steps to resolve the dispute.
According to an article I read recently, 25% of cellphones are lost or stolen every year. (I can’t find the reference, but I remember the data.) That’s millions of dollars in illegal charges for cellphone companies. While it is totally within the realm of available technology for them to intercept and confirm unusual calling patterns, it is in their financial interest not to do a thing to help stem these calls, and to do everything they can to ask us to subsidize this portion of their business.
The Bottom Line
If your phone is lost, the first and most important thing you must do it to notify your carrier. Despite this, someone may have racked up illegal usage fees on your phone prior to your notification.
If this happens, you must notify the police. Then get ready to fight with your carrier.
If they that you pay the charges, don’t give in unless you have no other recourse. Read the fine print, and do everything you can do dispute the charges, including going to arbitration. Since the arbitration charges vary depending upon the amount in dispute, I can’t promise the numbers will work out as well for you as they did for us.
But I suspect that in most cases, it won’t pay for your carrier to go to arbitration and you may very well find that you do not have to pay these illegal charges.
Good luck.



The town’s
Stop at the old soda fountain for lunch while you’re there.
The Asheveille area is loaded with antique stores and markets.
There’s a bit of the retro hippe feel to Asheville, and we encountered not a few street musicians who could have been plucked off the streets of Haight Ashbury in the 70’s.
Lunch was at the
For dessert, we had amazing cupcakes from the Sisters McMullen Cupcake Corner on Patton. I don’t have a good photo of my cupcake, but it had the best white icing I have ever had. If anyone knows where I can get their icing recipe, do let me know….
All I can say is that our visit to Asheville was much too short. This is a great place to visit, and would make a great honeymoon destination. There is lots of hiking and nature as well as a little funky city with great restaurants and a good music and arts scene. I definitely want to come back and stay for a few days or even a week there, maybe this summer.
What a sweet place! Our host Wayne and his son Roger were warm and attentive, and receommended a fine local Italian place for dinner. Our room was warm and comfortable, and had all the necessary emenities, including free wireless. Their motto is “A Night’s Delight and a Breakfast to Remember”, and it was. Thanks guys!





Betsy is yet another friend of Joe and Rachel’s. We didn’t get to hear Betsy in person, but she was featured for a full hour on It’s Friday, WUGA’s end of the week music show, while we were there. This is the kind of music you’d love to hear in a bar on a Friday night with a beer in your hand and good friends around to dance with. You can hear Betsy on her 
I love the look and feel of the place. Old bulding, lovingly revovated, very casual and hip.
Check out this veggie stir fry. The portions are huge, the prices moderate.
They even have a
The Jot Em Down is an old local country store that has been revived as the same plus barbecue. It’s name comes from what you do with the list of things you need from the grocery store – you jot ’em down.
And what a coincidence – I had just jotted down “Buy deer head and new baseball cap” and there they were!
This is genuine beef and pork barbecue, smoked out back in a steel shack, served with sides such as cole slaw and cabbage cooked in creamed soup with crumbled crackers on top. No haute cuisine here, just typical Southern food served on styrofoam platters, so roll up your sleeves and dig in!
The pulled pork sandwich is a classic. It’s mildly spiced, so add the hot sauce.
And there was plenty of hot sauce…




Here’s the original and my water color.
And for some real art, we went to…
Small, making it just the place to bring kids for a quick dose of art. They were having an exhibit of wearable and fabric art by 

We chose to travel a middle section from just outside Roanoke to Fancy Gap, NC. The views in this section are not as rugged as those I remembered along the Skyline Drive portion of the Parkway, but there was plenty of beauty and a few bits of local color.
We stopped for lunch just off the Parkway in a town called
We ate at the
There was a bit of a line at the sandwich counter, so we had time to eavesdrop on the locals sitting in the rows of big wooden rockers there. I learnt me how to pour “ceement” to hold down a persnickety fence post, and watched with amusement as Karen behind the counter ordered one of the men up out of his rocker to make some more fresh coffee, which he grudgingly did.
Meadows of Dan is part of the
and too bad we somehow missed Mabry’s Mill, a working grist mill and one of the most photographed spots along the Blue Ridge…
Afterwards, we stopped in at
Roanoke, Va.
This Tudor-style giant hotel, which looks pretty much like it used to up there, sits high up on a hill, linked right to the downtown by a covered footbridge. The hotel was everything we wanted, except that the outdoor pool was still closed for the season. Don’t you love the lobby?
Downtown Roanoke is a wonderful mix of the old and new and has a great small town feel. Our girls wanted us to move there. In fact, we met quite a few ex-New Yorkers who have settled there, drawn to the growing arts scene, low cost of living and great old buildings. A new art museum is going up next to the train tracks, testimony to the permanence of the transition.
Then it was back to our room in time to catch “24” (Thanks, 
There were lots of cute shops selling clothes we girls loved…
a Food Court in the old City Market Building, once home to meatcutter’s stalls.
Next up: The Blue Ridge Parkway